The goal of the IT Managers is to ensure dependable, high-quality service delivery on the part of the IT Center. They take responsibility for this goal and have important cross-sectional duties which cannot be categorized into a single department. The IT Managers have access to personnel resources in the form of a specialized power to direct to aid them in their duties. They work in close coordination with the respective department heads and the management of the IT Center.
The IT Managers belong to the IT Center’s extended management and play a role in the development of its strategic direction.
IT Manager Operations
The fields of Incident Management – which aims to rectify disruptions as soon as is possible to minimize repercussions on business operations (and the client) – and Change Management – which oversees the development and maintenance of a standardized method for the processing and documentation of all changes to IT components – are combined within this role.
IT Manager Security
The IT Security Management ensures that all commodities, information, data and IT Services at the IT Center are always protected in terms of confidentiality, integrity and accessibility.
They take responsibility for the IT security of the IT Center.
Additionally, the Security Manager is responsible for Configuration Management, aiming to provide a consistent overview of all hardware and software components which are involved in the delivery of services at the IT Center to all departments and IT Managers.
IT Manager Services
The IT Services Manager is active in the areas of planning, strategy and procedure, as well for the assessment of resource use. This includes the further expansion of the services on offer at the IT Center in terms of sustainability, based on clients’ needs and on demand. The life of the service-level-management process is supported by the product managers, who also play a role and handle duties in such activities.
The IT Services Manager’s responsibilities also include promoting cooperation between the IT Center and the facilities and institutes of the RWTH, as well as the RWTH’s partners and associated institutions (An-Institutes, Fraunhofer Institutes, Helmholtz Cooperations) and universities and universities of applied science which cooperate in IT Support.
In addition, the Services Manager also promotes cooperation, in terms of IT Support, with the facilities on the RWTH Campus together with RWTH Campus GmbH. He represents the IT Center at functions, as well as on committees and in associations promoting more collaboration in science. He brings together the IT Center as a service provider with users within the RWTH and its partners, supporting the creation of sustainable solutions.