Contact & Opening Times

   

Phone, Chat or E-Mail

Monday – Thursday: 7:30 am – 6 pm
Friday: 7:30 am – 4 pm & 4 pm – 6 pm only via E-Mail

E-Mail: servicedesk@itc.rwth-aachen.de
Phone: +49 241 80 24680
Fax: +49 241 80 22981
Chat: You can our "Chat Support" this button on the bottom left of this page, in the documentation portal IT Center Help, on RWTHmoodle or in the RWTHApp.

Personal Support of the IT-ServiceDesk

• IT-ServiceDesk SW23
  Seffenter Weg 23, upper entrance
  Monday – Thursday: 7:30 am – 6 pm
  Friday: 7:30 am – 04 pm

• IT-ServiceDesk SuperC
  Templergraben 57, Foyer Info Point
  Monday: 7:30 am – 12 noon
  Tuesday: 7:30 am – 12 noon
  Wednesday: closed
  Thursday: 12 pm – 4 pm
  Friday: 7:30 am – 12 noon

• IT-ServiceDesk IT Center WW10
  Wendlingweg 10
  Closed for the time being.
  
  

Every fourth Friday of each month all locations are closed from 8 am to 10:30pm!
You can reach us via mail to e-mail and via telephone.

Mobile Devices Meeting Point (TreMoGe)

Service hours for students - IT Center SW23

Students can book an appointment directly via the TreMoGe calendar.

Monday: 9:30 am - 1 pm
Tuesday: 1 pm - 4 pm
Wednesday: closed
Thursday: 9:30 am - 12:30 pm
Friday: 12:30 pm - 4 am

Service hours for employees - independent of location

Employees can simply drop by without an appointment during general business hours.