Contact & Opening Times

  communication channels to the IT-SD  

Phone, Chat or E-Mail

Monday – Thursday: 7:30 am – 6 pm
Friday: 7:30 am – 4 pm & 4 pm – 6 pm only via E-Mail

E-Mail:
Phone: +49 241 80 24680
Fax: +49 241 80 22981
Chat: You can our "Chat Support" this button on the bottom left of this page, in the documentation portal IT Center Help, on RWTHmoodle or in the RWTHApp.

Personal Support of the IT-ServiceDesk

  • IT-ServiceDesk SW23
    Seffenter Weg 23, upper entrance
    Monday – Thursday: 7:30 am – 6 pm
    Friday: 7:30 am – 04 pm

  • IT-ServiceDesk SuperC
    Templergraben 57, Foyer Info Point
    Monday: 7:30 am – 12 noon
    Tuesday: 7:30 am – 12 noon
    Wednesday: closed
    Thursday: 12 pm – 4 pm
    Friday: 7:30 am – 12 noon

  • IT-ServiceDesk IT Center WW10
    Wendlingweg 10
    Closed for the time being.

Every fourth Friday of each month all locations are closed from 8 am to 10:30pm!
You can reach us via mail to and via telephone.

Mobile Devices Meeting Point (TreMoGe)

Service hours for students - IT Center SW23

Students can book an appointment directly via the TreMoGe calendar.

Monday: 9:30 am - 1 pm
Tuesday: 1 pm - 4 pm
Wednesday: closed
Thursday: 9:30 am - 12:30 pm
Friday: 12:30 pm - 4 am

Service hours for employees - independent of location

Employees can simply drop by without an appointment during general business hours.