Contact and Opening Times
Phone, Chat or E-Mail
Monday to Thursday: 7:30am to 6pm
Friday: 7:30am to 4pm & 4 to 6pm only via email
E-Mail: servicedesk@itc.rwth-aachen.de
Phone: +49 241 80 24680
Fax: +49 241 80 22981
Chat: You can our "Chat Support" this button on the bottom left of this page, in the documentation portal IT Center Help, on RWTHmoodle or in the RWTHApp.
Personal Support of the IT-ServiceDesk
IT-ServiceDesk SW23
- Seffenter Weg 23, upper entrance
Monday to Thursday: 7:30am to 6pm
Friday: 7:30am to 4pm
IT-ServiceDesk SuperC
- Templergraben 57, Foyer Info Point
Monday: 7:30am to 6pm
Tuesday: 7:30am to 6pm
Wednesday: 7:30am to 6pm
Thursday: 7:30am to 6pm
Friday: 7:30am to 6pm
IT-ServiceDesk IT Center WW10
- Wendlingweg 10
Closed for the time being.
Every fourth Friday of each month all locations are closed from 8 to 10:30am!
You can reach us via mail to e-mail and via telephone.
Mobile Devices Meeting Point – TreMoGe
Service hours for students – IT Center SW23
Students can book an appointment directly via the TreMoGe calendar.
Monday: 9:30am to 1pm
Tuesday: 1 to 4 pm
Wednesday: closed
Thursday: 9:30am to 12:30pm
Friday: 12:30pm to 4pm
Service hours for employees – independent of location
Employees can simply drop by without an appointment during general business hours.