Contact and Opening Hours
Phone, Chat or E-Mail
Monday to Thursday: 7:30am to 6pm
Friday: 7:30am to 4pm & 4 to 6pm only via email
E-Mail: servicedesk@itc.rwth-aachen.de
Phone: +49 241 80 24680
Fax: +49 241 80 22981
Chat: You can our "Chat Support" this button on the bottom left of this page, in the documentation portal IT Center Help and on RWTHmoodle.
Personal Support of the IT-ServiceDesk
IT-ServiceDesk SW23
- Seffenter Weg 23, upper entrance
Monday to Thursday: 7:30am to 6pm
Friday: 7:30am to 4pm
IT-ServiceDesk SuperC
- Templergraben 57, Foyer Info Point
Monday: 7:30am to 6pm
Tuesday: 7:30am to 6pm
Wednesday: 7:30am to 6pm
Thursday: 7:30am to 6pm
Friday: 7:30am to 4pm
IT-ServiceDesk IT Center WW10
- Wendlingweg 10
Closed for the time being.
Every fourth Friday of each month all locations are closed from 8 to 10:30am!
You can reach us via mail to e-mail and via telephone.
Mobile Devices Meeting Point – TreMoGe
Service hours for students – IT Center SW23
Students can book an appointment directly via the TreMoGe calendar.
Monday: 9:30am to 1pm
Tuesday: 1 to 4 pm
Wednesday: closed
Thursday: 9:30am to 12:30pm
Friday: 12:30pm to 4pm
Service hours for employees – independent of location
Employees can simply drop by without an appointment during general business hours.