Do you have a question? We are happy to help!
The IT-ServiceDesk is the IT Center's single point of contact. This means that you should contact the IT-ServiceDesk team with any questions you may have. Our colleagues will take care of your request and forward it if they are unable to find an immediate answer.
Monday to Thursday: 8am to 5pm
Friday: 8am to 4pm
servicedesk@itc.rwth-aachen.de
+49 241 80-24680
You can our "Chat Support" this button on the bottom left of this page, in the documentation portal IT Center Help and on RWTHmoodle.
You also have the option of using our chatbot “Ritchy” . It is available to answer your support questions even outside of our opening hours. Give it a try!
| IT-ServiceDesk SW23 | Seffenter Weg 23, upper entrance accessible entry Monday to Thursday: 8am to 5pm Friday: 8am to 4pm |
| IT-ServiceDesk SuperC | Templergraben 57, Foyer Info Point accessible entry Monday to Thursday: 8am to 5pm Friday: 8am to 4pm |
| IT-ServiceDesk WW10 | Wendlingweg 10 Closed for the time being. |
Every fourth Friday of each month all locations are closed from 8 to 10:30am!
You can reach us via mail to e-mail and via telephone.
Students can book an appointment directly via the TreMoGe calendar.
Monday: 9:30am to 1pm
Tuesday: 1 to 4 pm
Wednesday: closed
Thursday: 9:30am to 12:30pm
Friday: 12:30pm to 4pm
Employees can simply drop by without an appointment during general business hours.
|
Mailing, Visitor, and Shipping Address |
IT Center of RWTH Aachen University |
| Phone | +49 241 80-24680 |
|
Barrier-Free Access |
The building is wheelchair accessible via both the lower entrance at the infoPoint and the upper entrance at the IT-ServiceDesk. |
| Elevator | Elevators are accessible from both entrances. |
| Wheelchair-Accessible Restroom |
A wheelchair-accessible restroom is located in the left wing of the building and can be accessed through the lower entrance at the infoPoint. |
| Parking Spaces |
Parking is available at both entrances. An RWTH parking permit or a guest parking permit is required to use these spaces. A designated parking space for people with disabilities is located to the right of the upper entrance at the IT-ServiceDesk. This space can be used with a special RWTH parking permit. If you do not have a valid parking permit, your vehicle may be towed by a third-party contractor at the request of RWTH Aachen. |
|
Visitor and Shipping Address |
IT Center of RWTH Aachen University |
| Phone | +49 241 80-24680 |
| Barrier-Free Access |
The building is accessible to people with disabilities. |
| Elevator | An elevator is available. |
| Wheelchair-Accessible Restroom |
A wheelchair-accessible restroom is located on the 3rd floor, Room 369.1. |
| Parking Spaces |
There is no designated RWTH parking lot at the Kackertstraße 10 building. Public parking spaces along the street are available. Behind the building, near the accessible entrance, there is a parking space for people with disabilities. This space may be used with a special RWTH parking permit. If you do not have a valid parking permit, your vehicle may be towed by a third-party contractor at the request of RWTH Aachen. |
|
Visitor and Shipping Address |
IT Center of RWTH Aachen University |
| Phone | +49 241 80-24680 |
| Barrier-Free Access | The building is accessible to people with disabilities. |
| Elevator | An elevator is available. |
| Wheelchair-Accessible Restroom |
There is a wheelchair-accessible restroom on the ground floor. |
| Parking Spaces |
There are parking spaces in front of and behind the building. An RWTH parking permit or a guest parking permit is required to use them. There are 2 designated parking spaces for people with disabilities in front of the building. These may be used with a special RWTH parking permit. If you do not have a valid parking permit, your vehicle may be towed by a third-party contractor at the request of RWTH Aachen University. |
| Visitor and Shipping Address |
IT Center of RWTH Aachen University |
| Phone | +49 241 80-24680 |
| Barrier-Free Access |
There is no accessible entrance to this building. |
| Elevator | There is no elevator available. |
| Wheelchair-Accessible Restroom | There is no wheelchair-accessible restroom. |
| Parking Spaces |
There are parking spaces available around the buildings. In addition, the Melaten Süd parking garage (Forckenbeckstraße) is located nearby. A parking space for people with disabilities is available at the building at Wendlingweg 10. This space can be used with a special RWTH parking permit. If you do not have a valid parking permit, your vehicle may be towed by a contracted third-party company at the direction of RWTH Aachen. |