Increased processing times in IdM at Easter

22/03/2021
Watercolour of an Easter Egg Copyright: Moritz Haine

At the change of semester, a large number of changes are regularly made to the identity management system, which takes a lot of time to process.

 

Therefore, the system will only be available to a limited extent over the Easter weekend from Wednesday 31.03. from 16:00 until Tuesday 06.04. at 9:00.

What does this mean for you?

In order to avoid irritations due to longer processing times, it will not be possible to redeem coupons during this period.

However, the creation of new accounts and changes (postal and e-mail addresses) in the self-service or in connected systems is possible in principle. Only the transmission of the corresponding data will be delayed until Tuesday 06.04.2021.

You can change the passwords of your existing accounts at any time during the maintenance period. As usual, the changes will be applied to the corresponding accounts shortly afterwards.

Please therefore redeem all your coupons by Wednesday 31.03 at 16:00 if possible or wait until Tuesday 06.04 at 9:00. The same applies to the creation of new accounts.

Thank you very much for your understanding and cooperation.