You can find the current opening hours under Contact and Opening Hours.
The Return of the IT-ServiceDesk
As of 01.08.2022, the IT-ServiceDesk will once again be available at almost all locations* for questions and concerns regarding our services.
Accessibility of the IT-ServiceDesk
Monday - Thursday: 7:30 am - 6 pm
Friday: 7:30 am - 4 pm & 4 – 6 pm only via E-Mail
Mail: servicedesk@itc.rwth-aachen.de
Phone: +49 241 80 24680
Fax: +49 241 80 22981
Chat: You can our "Chat Support! this button on the bottom left of this page, in the documentation portal IT Center Help, on RWTHmoodle or in the RWTHApp.
Personal Support at the Seffenter Weg 23
If you need our personal assistance with a service, it will be possible from 01.08.2022 during the following opening hours:
Monday - Thursday: 7:30 am - 6 pm
Friday: 7:30 am - 4 pm
You do not need an appointment for the following services:
- Acceptance of DFN user certificates & DFN server certificates
- Sale of eBooks** on various topics such as software, operating systems & programming
- General consulting (e.g. resetting and retrieving passwords). Assistance will be contactless if possible or we will accept the sanitized device.
- Collection of reserved laptops from the Laptop-Rental-Pool
Students need an appointment for the following service:
- Set-up and installations of end devices (e.g. WLAN, VPN, e-mail, selected software) as part of the Treffpunkt mobile Geräte (TreMoGe)
TreMoGe
The TreMoGe serves as a central point of contact for anyone seeking help with setting up and using IT services on mobile devices. This includes, for example, software installations or setting up e-mail clients as well as the configuration of other basic IT services.
Service hours for Students:
Consultation hours are offered at the times listed below.
Depending on the scope of your request, you have the possibility to book time slots of 15 minutes or 60 minutes via the TreMoGe calendar:
Monday: 9:30 am - 1 pm
Tuesday: 1 pm - 4 pm
Wednesday: closed
Thursday: 9 am - 12:30 pm
Friday: 12:30 pm - 4 pm
Service hours for employees:
Employees can simply drop in without an appointment during general business hours.
Personal Support at the SuperC
Our IT-ServiceDesk at Templergraben 57 is open at the following times:
Monday: 7:30 am - 12 pm
Tuesday: 7:30 am - 12 pm
Wednesday: closed
Thursday: 12 pm - 4 pm
Friday: 7:30 am - 12 pm
You do not need an appointment for the following services:
- Acceptance of DFN user certificates & DFN server certificates (ZHV-employees contact the ZHV Helpdesk)
- General consulting (e.g. resetting and retrieving passwords). Assistance will be contactless if possible or we will accept the sanitized device
What Else Should Be Considered?
For your protection and ours, we ask you to continue to wear mouth and nose protection and keep your distance from each other.
We are looking forward to supporting you and to be there for you personally again in August. Stay healthy!
* The location at Wendlingweg 10 remains closed.
** The sale of CDs and manuals in printed form has been discontinued.