Contact Options

Do you have a question? We are happy to help!

The IT-ServiceDesk is the IT Center's single point of contact. This means that you should contact the IT-ServiceDesk team with any questions you may have. Our colleagues will take care of your request and forward it if they are unable to find an immediate answer.

IT-ServiceDesk

Phone, Chat or E-Mail

Monday to Thursday: 8am to 5pm
Friday: 8am to 4pm

E-Mail:
Phone: +49 241 80-24680
Chat: You can our "Chat Support" this button on the bottom left of this page, in the documentation portal IT Center Help and on RWTHmoodle.

Personal Support

IT-ServiceDesk SW23 Seffenter Weg 23, upper entrance
Monday to Thursday: 8am to 5pm
Friday: 8am to 4pm
IT-ServiceDesk SuperC Templergraben 57, Foyer Info Point
Monday to Thursday: 8am to 5pm
Friday: 8am to 4pm
IT-ServiceDesk WW10 Wendlingweg 10
Closed for the time being.

Every fourth Friday of each month all locations are closed from 8 to 10:30am!
You can reach us via mail to and via telephone.

Mobile Devices Meeting Point – TreMoGe

Service hours for students – IT Center SW23

Students can book an appointment directly via the TreMoGe calendar.

Monday: 9:30am to 1pm
Tuesday: 1 to 4 pm
Wednesday: closed
Thursday: 9:30am to 12:30pm
Friday: 12:30pm to 4pm

Service hours for employees – independent of location

Employees can simply drop by without an appointment during general business hours.

Buildings of the IT Center

Directions