Do you have a question? We are happy to help!
The IT-ServiceDesk is the IT Center's single point of contact. This means that you should contact the IT-ServiceDesk team with any questions you may have. Our colleagues will take care of your request and forward it if they are unable to find an immediate answer.
Monday to Thursday: 8am to 5pm
Friday: 8am to 4pm
servicedesk@itc.rwth-aachen.de
+49 241 80-24680
You can our "Chat Support" this button on the bottom left of this page, in the documentation portal IT Center Help and on RWTHmoodle.
You also have the option of using our chatbot “Ritchy” . It is available to answer your support questions even outside of our opening hours. Give it a try!
| IT-ServiceDesk SW23 | Seffenter Weg 23, upper entrance Monday to Thursday: 8am to 5pm Friday: 8am to 4pm |
| IT-ServiceDesk SuperC | Templergraben 57, Foyer Info Point Monday to Thursday: 8am to 5pm Friday: 8am to 4pm |
| IT-ServiceDesk WW10 | Wendlingweg 10 Closed for the time being. |
Every fourth Friday of each month all locations are closed from 8 to 10:30am!
You can reach us via mail to e-mail and via telephone.
Students can book an appointment directly via the TreMoGe calendar.
Monday: 9:30am to 1pm
Tuesday: 1 to 4 pm
Wednesday: closed
Thursday: 9:30am to 12:30pm
Friday: 12:30pm to 4pm
Employees can simply drop by without an appointment during general business hours.
Mailing and Delivery Address / Address for Visitors:
IT Center der RWTH Aachen
Seffenter Weg 23
52074 Aachen
Phone:+49 241 80-29100
Delivery Address / Address for Visitors:
IT Center der RWTH Aachen
Kackertstraße 10
52072 Aachen
Phone:+49 241 80-24680
Delivery Address / Address for Visitors:
IT Center der RWTH Aachen
Kopernikusstraße 6
52074 Aachen
Phone:+49 241 80-29100
Delivery Address / Address for Visitors:
IT Center der RWTH Aachen
Wendlingweg 10
52074 Aachen
Phone:+49 241 80-29100
If you travel by car please use a trip planner.
Useful map services are provided by OpenStreetMap - Deutschland . For current information on the traffic situation in the Aachen region please see Verkehrsinformationssystems autobahn.nrw.
Parking at the IT Center
There are a number of parking lots close to the IT Center buildings. Visitors to our Melaten building at Wendlingweg may also use the "Melaten Süd" parking garage at Forckenbeckstraße.
However, most parking spaces require a permit or are rental spaces. The IT Center hands out parking permits for guests, which are valid in the "G" parking spaces (for guests).
Parking permits for the Kopernikusstraße 6 and Seffenter Weg 23 buildings are available at the front desk at the main entrance of the Seffenter Weg building. Guest parking permits for the Wendlingweg 10 building are handed out in the secretary's office.
Please note that cars parked without a parking permit may be towed without prior notice.
There is no designated RWTH parking space at the building Kackertstraße 10. The public parking facilities along the street can be used there.
The buildings of the IT Center can be easily reached using public transportation. We advise you to plan your trip using the Deutsche Bahn and Aachener Verkehrsverbund (de) websites.
Bus stops Buildings Seffenter Weg 23 and Kopernikusstraße 6: "Mies-van-der-Rohe-Straße" or "Seffenter Weg" (route 3A, 3B, 33, 73), "Seffenter Weg" (route 12, 22), "Westbahnhof" (local and regional traffic) can be reached by feet in 6 minutes.
Bus stops Building Kackertstraße 10: "Laurensberg Kackertstraße" (route 70), "Süsterau" (route 1, 16), "Laurensberg Wildbach" (route 7, 27, 37, 47) can be reached by feet in 10 minutes.
Bus stops Building Wendlingweg 10: "Wendlingweg" (route 3A, 3B, 33, 73), "Rabentalweg Mensa Vita" (route 12, 22), "Uniklinik" (connection to all directions) can be reached by feet in 6 minutes.
Airport Cologne/Bonn (CGN)
Distance to Aachen: 85 km
Travel time: 60 to 90 minutes
From Cologne/Bonn Airport („Konrad Adenauer“) you can travel to Aachen Trainstation ("Aachen Hbf") with one changeover in Cologne Central Trainstation. The exact timetables and travel times can be found in the online service of the Deutsche Bahn AG. It is possible to rent a car at the airport.
Airport Düsseldorf (DUS)
Distance to Aachen: 90 km
Travel time: 60 to 90 minutes
On the grounds of Düsseldorf Airport, the SkyTrain shuttles between the terminal and the airport train station. The journey time between the two terminal stops "Düsseldorf Airport Station" and "Terminal C" is about five minutes. There is an hourly direct connection to Aachen Hbf from Düsseldorf Airport Station. The exact timetables and travel times for the transfer to Aachen can be found in the online service of Deutsche Bahn AG. It is possible to rent a car at the airport.
Airport Frankfurt (FRA)
Distance to Aachen: 254 km
Travel time: approx. 3 hours
The easiest way to get to Aachen from Frankfurt Airport is by train. There are two train stations within the airport. You can get more detailed information directly on the web pages of Frankfurt Airport, as well as at the online service of Deutsche Bahn AG. Furthermore, there is the possibility to rent a car at the airport.
Airports in Belgium and the Netherlands
Airport Maastricht/Aachen (MST)
Distance to Aachen: 41 km
Travel time: 30 to 120 minutes
Maastricht Aachen Airport in the Netherlands is easily accessible by bus from Aachen (Dutch: Aken). In the Netherlands, there is a nationwide timetable information on the Internet. Furthermore, there is the possibility to rent a car at the airport.
Airport Brussels (BRU)
Distance to Aachen: 143 km
Travel time: 2 to 3 hours
From Brussels Airport in Belgium, the easiest way to get to Aachen (French: Aix-la-Chapelle) is by train. There is a train station within the airport. For timetable information you can use the online timetable information of the Belgian Railways.