The IT Center is the central IT facility of RWTH Aachen University and is responsible for IT support of university-wide processes. As an integral part of a technical university with a focus on teaching, research and infrastructure, the IT Center ensures the effective, efficient and secure operation of its IT infrastructure.
In doing so, the IT Center pursues a particularly high quality standard. By developing IT service management processes that are adapted to the needs of RWTH Aachen University, these quality standards can be maintained. The IT-ServiceDesk ensures the best possible accessibility of the IT Center for service requests.
The users of the (IT) services of the IT Center include not only the students, employees and institutions of RWTH Aachen University, but also other universities as well as external research institutions and companies. The IT Center defines itself not only as a service provider, but much more as a partner to its customers. This is reflected in the continuous development of the range of services and research cooperations.
In addition, a leading position among IT facilities in the international higher education landscape is also strived for.