Management Assistant for Dialogue Marketing

  • ... work in service, call or contact centers as well as in administration.
  • ... are responsible for customer acquisition, support and retention.
  • ... learn various conversation techniques and how to use different PC application programs.
  • ... are proficient in many different modern communication techniques, such as e-mail, Internet or social media.
  • ... are also familiar with commercial tasks.

At IT Center, management assistants for dialog marketing are trained in the SeKo (Service & Communication) department.


An overview of the activities can be found in the job description.