New digital telephone application for telephone systems

Telephone Copyright: © Pixabay  

As part of the network renewal at RWTH Aachen University, among other things analog telephone connections converted to IP connections. This change also involves a change of the telephones to pure VoIP (Voice over IP) devices. As a result of this switch of technology, a large number of telecommunication applications (TK-applications for short) will have to be made and processed.

In order to optimise and accelerate the acquisition and ordering processes, the first version of the digital telecommunication application has now been finalised and as of today available. In future, customers will be able to enter all the data relevant for processing a TK-application by themselves in a web application. If costs are to be charged for the telephone application, a PDF document will be generated automatically during this process. To complete the application, this document will have to be signed by the customer, scanned and uploaded to the web application. The IT Service Desk will then receive information about the TK-application automatically. Thanks to the new process, the application can be processed even more efficiently and quickly.

If you have any questions or problems, our colleagues at the IT-ServiceDesk will be happy to help.