Renewed Certification of the Service & Communication Division

Consultation Situation in the IT-ServiceDesk Copyright: © IT Center  

As one of the first IT-ServiceDesk of a technical university in the whole of Germany, the IT-ServiceDesk of IT Center was certified according to DIN EN ISO 9001:2015 in 2016.

Since then, for the purpose of customer-oriented and efficient processing of requests submitted to the IT Center, a quality management system has been maintained and constantly developed.

In 2019, the scope of the certificate was extended to include the area of external presentation and event management.

Now, after an audit lasting several days, the certification has been issued again. Certified were all processes around the Single Point of Contact for all inquiries about the IT Center's own and cooperatively provided (IT) services as well as its marketing.

We congratulate the Service & Communication division!