Changed service times at the IT-ServiceDesk

12/03/2020
Stamp "Temporary closed"  

Due to the current development concerning the spread of the coronavirus and the recommendations of the responsible authorities, the RWTH Aachen University is also forced to implement further measures to contain the spread of the virus and to relieve the health care system. The common goal is to stop the further spread of the virus as far as possible and to slow down the speed of its spread.

In this context, personal counselling services are also offered mainly by telephone and online. Public traffic will initially be reduced to a necessary minimum up to and including 10.04.2020.

Locations with personal contact

For our IT-ServiceDesk this means the immediate closure of the Super C location. From next Monday, the advice centres at Seffenter Weg 23 and Wendlingweg 10 will also be closed.

Of course you can still reach us by e-mail and telephone. In addition, we will adjust the times for chat support (app.rwth-aachen.de/chatsupport) from 16.03.2020 to 07:30 to 18:00.

Laptop rental pool

Reservations already made will be cancelled until 10.04.2020, new reservations will also not be made in and for this time.

We ask for your understanding!