Increased processing times in IdM

01/06/2021
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Due to complex maintenance work, the identity management system will only be available to a limited extent over the Corpus Christi holiday from Wednesday 02.06. from 4pm until Friday 04.06. at 9am.

What does this mean for you?

In order to avoid irritations due to longer processing times, it will not be possible to redeem coupons during this period.

However, the creation of new accounts and changes (postal and e-mail addresses) in the self-service or in connected systems is possible in principle. Only the transmission of the corresponding data will be delayed until Friday 04.06.2021.

You can change the passwords of your existing accounts at any time during the maintenance period. As usual, the changes will be applied to the corresponding accounts shortly afterwards.

Please therefore redeem all your coupons by Wednesday 02.06. at 4pm if possible or wait until Friday 06.04 at 9am. The same applies to the creation of new accounts.

Thank you very much for your understanding and cooperation.